Frequently Asked Question
Get answers to all your pending questions and more!
What is a Faq page
FAQ page ( frequently asked questions page ) is a page in every website dedicated for answering and providing customers/clients with answers to questions that frequently pop up in a contact form.
What is a return policy?
A return policy is a document that outlines the rules for returning purchased goods or services. These policies often include refund information, returns requirements, timeframes, and customer support contact information
What Is a Privacy Policy?
A privacy policy is a thorough explanation of how you plan to use any personal information that you collect through your mobile app or website. These policies are sometimes called privacy statements or privacy notices. They serve as legal documents meant to protect both company and consumers.
why do i need privacy policy?
Global privacy laws require organizations to clearly communicate specific information about what data is collected, for what purpose, who it may be shared with, and how it is secured. This is what a privacy policy — also called a privacy notice or privacy statement — is for, and is why you need one as part of your data compliance strategy for the GDPR, CCPA, LGPD and other applicable regulations.
Frequently Asked Questions (FAQ)
General Questions
jayautopartshop.com is your one-stop online store for high-quality automotive parts and accessories. We cater to a wide range of vehicles and provide top-notch products to customers across the United States.
We ship to all locations within the United States, including Alaska and Hawaii. fortunately, we now offer international shipping to Europe.
We offer both OEM (Original Equipment Manufacturer) and high-quality aftermarket parts to meet the diverse needs of our customers.
Ordering and Payments
You can place an order directly through our website. Simply browse our catalog, add items to your cart, and follow the checkout process.
We accept major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure payment options listed during checkout.
Yes, you can cancel or modify your order before it ships. Please contact our customer support team as soon as possible to request changes.
Shipping and Delivery
Standard shipping usually takes 3-7 business days. Expedited shipping options are also available at checkout for faster delivery.
Yes, once your order is shipped, we will send you a tracking number via email so you can monitor its status.
If your order arrives damaged, please take pictures of the damaged item and packaging and contact our customer support team within 48 hours of delivery.
Returns and Refunds
We offer a 30-day return policy for unused and undamaged items in their original packaging. Please review our full return policy on our website for detailed instructions.
To initiate a return, contact our customer support team with your order number and reason for return. We will provide you with further instructions and a return shipping label if applicable.
Refunds are processed within 5-7 business days after we receive and inspect the returned item.
Product-Specific Questions
Use our vehicle compatibility search tool by entering your car’s make, model, and year. If you need further assistance, our customer support team is here to help.
Yes, most of our products come with a manufacturer’s warranty. Specific warranty information is listed on the product page.
Absolutely! Our team of automotive experts is available to answer your questions and provide recommendations.
Account and Support
No, you can checkout as a guest. However, creating an account allows you to track your orders, save your preferences, and enjoy a faster checkout experience.
You can contact us via email at info@jayautopartshop.com or by calling our toll-free number (+12135339991). We are available Monday through Friday, 9 AM to 6 PM EST.
Yes, we use advanced encryption technologies and follow strict privacy policies to ensure your information is safe and secure.
Yes, we frequently offer discounts and promotions. Sign up for our newsletter to stay updated on the latest deals.
Yes, we encourage customers to leave reviews on the product pages to help others make informed decisions.
